It is important to us that you are happy with your purchase, please read the following regarding payment, shipping and terms. Should you have any other queries please call or email us to discuss.
We accept payment through PayPal, Stripe, or via bank transfer. In the case of a bank transfer, we will supply you with an invoice including all the details needed.
Dowel Jones will endeavour to process and deliver your order as soon as we can. Please allow up to 20-30 working days within Australia for delivery. Lead times for trade orders may be different to the above, so please speak to us to ensure a delivery time is discussed. For all international orders please e-mail us directly to discuss shipping.
Occasionally a product will be sold out and so the shipping time may be extended, in this case we will contact you immediately to discuss an alternative time.
Should you want to cancel your order before shipping, please phone us on +61 (0) 491 100 941 or email as soon as possible, and we will cancel your order.
Unfortunately we cannot be liable for any loss as a result of a late delivery of your order and will not entitle you to cancel your order. If we are late feel free however to let us know as we’ll be interested to know that as the customer is our priority.