Shipping & Terms

General Shipping Info
It is important to us that you are happy with your purchase, please read the following regarding payment, shipping and terms. Should you have any other queries please call or email us to discuss.

Payments
We accept payment through PayPal, Stripe, or via bank transfer. In the case of a bank transfer, we will supply you with an invoice including all the details needed.

Shipping
Dowel Jones will endeavour to process and deliver your order as soon as we can. Please allow up to 20-30 working days within Australia for delivery. Lead times for trade orders may be different to the above, so please speak to us to ensure a delivery time is discussed. For all international orders please e-mail us directly to discuss shipping. 

Occasionally a product will be sold out and so the shipping time may be extended, in this case we will contact you immediately to discuss an alternative time.

Should you want to cancel your order before shipping, please phone us on +61 (0) 491 100 941 or email as soon as possible, and we will cancel your order.

Cancellations
As most of our pieces are made to order, unfortunately cancellations of orders are not permitted if an order has been placed with our supplier or if a courier has been dispatched to collect your order from our warehouse.
Contact us immediately if you wish to cancel an order.  We will do what we can to try and put through a cancellation if at all possible.

Late delivery

Unfortunately some times orders can run late. As we work with predominantly Australian manufacturers, occasionally issues can occur. We will always do our best to get your order to you in a timely manner.

Unfortunately we cannot be liable for any loss as a result of a late delivery of your order and will not entitle you to cancel your order. If we are late feel free however to let us know as we’ll be interested to know that as the customer is our priority.